1 Year Technical Support & Maintenance Contract – March 2018 – March 2019 (Hosting, Server Maintenance, Security Patches, Tech Support – 80hrs @ $75/hr )
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All services provided by FIU Enterprise Web Services are subject to the following terms and conditions.
Quotes & Contracts
Quotes provided to prospects will be honored for 30 days. A new quote will then be provided upon request. Contracts that have been written, but not signed by the client will only be accepted within 30 days of the delivery date. A new contract may be drawn up upon request.
Charges & Fees
All new web design projects that are $500 US or less require full payment upon contract signing. Projects where the total cost is between $501 and $1000 US will be split into two payments. An initial 50% deposit will be due at contract signing. The remaining 50% balance will be due upon acceptance of the completed web development project before it is released to the client or published to the internet.
All new web design projects that exceed $1000 US will be split into three payments. An initial deposit of 1/3 of the total project cost will be due at contract signing. A second payment of 1/3 the total project cost will be due upon acceptance of the design. The final balance will be due upon acceptance of the completed web development project before it is released to the client or published to the internet.
Any check payments that do not clear will be charged a $35 fee. EWS retains the right to hold all graphics, and project development with the exception of content and graphics provided by the client, until payment is received for such items. (see copyright & ownership clause)
EWS Web Design accepts payments via FIU Departmental Funds Transfer and checks only. Your project will not be released to you or uploaded until full payment is received.
Hours of Operation
Our business hours are clearly posted here. If you require maintenance after the posted hours, such as on weekends or holidays, you will be charged our base rate of $50 per hour with an additional charge of $50 per hour for after hours assistance.
Web Site Design Credit
All EWS custom web design clients will have a Design by: EWS link on their website in the footer of every page. This is non-negotiable. By hiring us to work on your website you are agreeing to this, and that you understand that this link may NOT be removed without our consent. You may pay EWS a fee of $150 to have this link permanently removed. Should you have a new layout designed for your site by a company other than EWS, you may remove the credit from your website. Thank you.
Copyright & Ownership
Upon completion of the project, EWS transfers all rights and ownership of CUSTOM designs and
programming written by EWS Web Design to the client. Software and third party graphics or programs are not transferred to the client and remain under copyright of their respective owners.
Ownership and copyright of all EWS and Limited Edition Templates available in our stores remain with EWS Web Design and are not transferred to the client.
EWS Web Design reserves the right to resell custom designed web sites that remain unpaid by the original client, unaccepted mockups or other graphics created by EWS Web Design but not in legal use by the client.
EWS Web Design reserves the right to display websites and graphics that have been designed by EWS on their website, and in any marketing material to aid as examples of our work.
EWS Web Design requires a deposit before we begin work on any project. A request to terminate services must be presented to EWS Web Design in writing. EWS has a Guaranteed 60 Day Turnaround for your project. If we fail to complete your project within 60 days of the start date AND you have turned in all content, images and information requested by us, you will receive a full refund within 30 days of your written request. Otherwise, please follow the refund terms below.
Refund Amounts will be calculated in the following ways:
1. A cancellation fee of 20% (twenty percent) of the total deposit paid will be retained for projects that have been booked, but cancelled prior to the start date.
2. A cancellation fee of 30% (thirty percent) of the total deposit paid will be retained for projects that have been started and are in the design process.
3. A design fee of $250 (two-hundred and fifty dollars) will be retained on projects where the design portion of the development has been completed, and the client has accepted the design, but whereas the development process of the project has not begun. (Upon payment, the design will be released to the client for use, see copyright & ownership clause)
4. Projects that are in the development process at the time the request for termination is received will be billed at the hourly rate of $50 per hour. Should the amount of time put into your project be greater than the deposit you have paid to EWS Web Design, you will be billed the difference. Upon payment of these fees, the work completed up to the time of termination will be released to the client.
Refunds will be processed within 30 business days of request by the client, if there is a refund amount due based on the terms above.
EWS Web Design will not negotiate chargebacks with any person or company. Our Refund policies are clearly stated above, and all clients are asked to read and agree to our terms of service prior to the start of any project.
Development & Delivery
EWS Web Design understands the importance of completing projects in a timely manner. We agree to complete the web design project within 60 days from the date of contract signing. If the client does not supply EWS Web Design with complete text, graphic content and other requested materials for the contracted client within 30 days of contract signing, the contract becomes void and all deposits paid by the client are forfeited. The client may request a Project Extension in writing to EWS Web Design for an additional fee of 20% of the project total cost for every 30 days of extension. All extension fees are due upon agreement of the extension between EWS Web Design and the client.
If we are unable to communicate with a client on a project for duration of at least sixty days (60) by phone or email during the design and development process, the project will be canceled without prior notice and no refund will be issued.
Services purchased from EWS Web Design are provided “as is” without warranty of any kind that the web design project will be uninterrupted or error free. In no event shall EWS Web Design be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, services, and/or goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services, and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client.
We are happy to accept projects from customers outside of the United States. However, we do require full payment of all projects prior to beginning your project via Business-Check. This is non-negotiable.
Notice: This Agreement shall be governed by and construed in accordance with the laws of the State of Florida. Exclusive jurisdiction and venue is as governed in the district court of Dade County, Florida.
Please note that by submitting your down-payment for our services you are agreeing to all of our terms of service as written here. EWS Web Design reserves the right to change or update these terms at any time without prior notice.
Invoice updated by Saul mcclintock.